Welcome to our warranty request form, we look forward to assisting you!
📸 + 📄 = ✅ | Use your smartphone for super speed!
- Snap a picture of the issue/defect.
- Take a picture of your proof of purchase (or screenshot).
- Submit basic info. ( name, shipping address, email, phone number)
“That’s it?”, YES that’s it average submission only take 1-2 minutes ⏱️!.
Frequently Asked Questions!
FAQ: Did you receive my warranty request?
If your submission was successful, you should have seen a “Thank You! Your submission has been received!” message. But don’t worry if you missed it! You should also have received an email confirmation with a unique REF ID number. This ID is important as our team uses it to track and process your warranty claim.
FAQ: How long does it take to process a warranty request?
We aim to process warranty requests within 1-2 business days. However, many requests are handled within just a few hours. To help us expedite your request, please make sure to provide a clear picture of the issue, a detailed description, and a copy of your proof of purchase.
FAQ: I’m not sure if my product is outside the warranty period. Should I still submit a request?
Yes, we encourage you to submit a warranty request even if you’re unsure about the warranty status. Our team will assess whether your product qualifies for warranty coverage. Even if it’s outside the warranty period, we will do our best to help by either providing warranty coverage for the necessary component or offering a suitable resolution. Don’t hesitate to reach out and let us try to assist you!
FAQ: My warranty was approved, but I was asked to provide a picture of a “field destroyed” product. Why?
We may request a picture of the defective product either before or after shipping the replacement. This serves a few purposes. First, it ensures that the defective product is no longer in use, even if discarded. Second, it helps us document the proper disposal of the failed product, allowing us to continue honoring your warranty for any remaining coverage period.